A – Z Directory
Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment, G-Pay and ApplePay.
Alarm Calls
Please contact Reception, by dialing ‘0’, who will arrange an alarm call for you.
‘Always On’ Plug Socket
This is located on the desk in your room and means you can charge laptops, tablets and mobile phones whilst away from the room.
Assistance (24-hr Reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover Reception to deal with any enquiries. Should you require assistance please dial ‘0’.
Bars
The Town Bar, located on the ground floor at the front of the hotel, provides a wide range of speciality drinks including cocktails, whisky and gin.
Breakfast
Breakfast is served in the restaurant which is located on the ground floor close to Town Bar. We serve from 7am to 9.30am, Monday to Friday and 8am to 10.00am on Saturday and Sunday.
Car Parking
There are a number of long and short stay car parks within walking distance of the hotel. Please ask Reception for an information leaflet detailing locations and costs.
Checkout
Checkout time is 11am. For a small fee, a late checkout is available by prior arrangement by contacting our Reception team.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
Our nearest multiplex cinema is the Vue, around 9 miles from the hotel. The postcode is RG14 5EN and it has parking on-site.
Currency Conversion
The nearest bureau de change is at the NatWest Bank which is located in the High Street, next to the hotel.
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Disabled Facilities
Please ask our Reception team if you would like to view our rooms with wheelchair access (subject to availability). Our disabled toilet is
located on the ground floor in the superior room block.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline on 01488 682507. The nearest minor injury unit is at Newbury Hospital just 10 miles away. The nearest chemists (T: 01488 682860), can be found on the High Street. For
more information, please dial ‘0’ to speak to Reception.
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits.
Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact Reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of
fans are also available – please speak to Reception to check availability.
Keys
For your personal security, we insist that guests produce keys when signing accounts in any of the Hotel’s facilities.
Luggage Assistance
Please ask Reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel, without charge, for up to six hours after vacating your room.
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
Newspaper
Please order with Reception by 10pm for delivery to your room the next morning.
Night Porter
Please dial ‘0’ for the Night Porter who is on duty from 11pm until 7am daily.
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
Small dogs are allowed in some ground floor bedrooms and public areas by prior arrangement. Unfortunately, for the comfort of other guests, dogs (except guide dogs) are not allowed in the Eatery, where food is served all day.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
There are several dining areas throughout the hotel, including outside, with the same menu available in each. Copies of our menus accompany this directory. Breakfast is served between 9am and 11am. Our main menu is served between noon and 9pm (9.30pm on Friday and Saturday) and a lunch menu is available between noon and 5pm.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private
personal access via a keypad.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who will be happy to book a taxi for you.
Telephone
Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but if you would like to make an external call, please speak to Reception who will try and accommodate your needs.
Television
To turn on the TV, press the TV and then the power button first and then the sky button. Find out more about our televisions and channels in the Television section of this directory.
Toiletries
A limited supply of complimentary common items are available from Reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc.).
Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.
